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When will my subscription be shipped?
TK Tee subscriptions begin shipping on the 18th of each month. If the 18th falls on a weekend or holiday, your tee will be shipped the next business day. You will also receive an email notification upon shipment each month.
I never received my order. What now?
If your package did not arrive or you received incorrect items, please contact our Customer Service Team here. Please note that the waiting period for shipments varies by destination. Domestic packages are deemed “lost” 30 days after shipment. Packages shipped to Canada and internationally may be declared “lost” 45 days after the shipment date. For packages shipped to Singapore and Malaysia, there is a 60 day waiting period, and a 120 day waiting period for shipments to Brazil.
What is Rush Order and how does it impact the speed of my delivery?
Rush Order solely effects the processing and fulfillment of your order. Orders placed before noon EST on any business day Monday thru Friday with the Rush Order option selected will be processed for fulfillment that day. Any orders placed after noon EST on any business day Monday thru Friday with the Rush Order option selected will be processed for fulfillment the following business day. Please note that rush shipping does not change or speed up your estimated shipping delivery and if you wish to opt in for a quicker delivery option as well, you must select the shipping method you prefer. Faster shipping methods (Upgraded and Expedited) are available in addition to the typical Economy shipping method.
For a description of our shipping services please click here. Exclusions apply to rush order eligibility including but not limited to all cake stands or any other large or fragile items. If you have a question about your Rush Order or a potential Rush Order, please start a conversation with Customer Service.
Can I edit the products once I download them?
No. All of our products are copyrighted and cannot be altered.
What is the best type of paper to use for your products?
We recommend using heavy weight matte photo paper or bright white card stock.
What type of printer do you use?
We recommend using photo inkjet printers when printing at home. Kim uses a Canon Pixma Pro 9000.
How much do the monthly subscriptions cost?
If you sign up for a month-to-month subscription, your monthly subscription will cost $28. Signing up for a subscription with a commitment will reduce the cost of your monthly subscriptions. With a six month commitment, each subscription will cost $26. With a twelve month commitment, each subscription will cost $24. Each type of subscription (month-to-month, 6-month, and 12-month) is ongoing, so you will continue to receive a monthly subscription until you contact us to cancel.
When will my credit/debit card be billed for my subscription?
You credit/debit card will be billed on the 8th each month.
How do I update my credit card?
You can update your information through your account. Just click on “update” under your payment method.
Can I cancel my subscription?
To cancel a subscription, you must start a conversation with us. To allow adequate time for us to process subscription orders, we ask that you please do not cancel between the 2nd and the 8th of the month. If you must cancel during this time, please see below for further details regarding cancellation fees.
If you have a month-to-month subscription and you request to cancel between the 2nd through the 8th of the month, there will be a $15 cancellation fee. After your subscription order has been charged on the 8th, you may then get in touch with us to cancel your subscription. For subscriptions with a six month or twelve month commitment, you will be charged 50% of your remaining commitment at the time of cancellation. Six month and twelve month subscriptions will not incur an additional $15 cancellation fee if they are cancelled after the 2nd of the month. Our customer service team is more than happy to answer any questions or concerns you may have regarding the above policies!
How can I change the size of my TK Tee Subscription?
You may update your size preferences for your subscription through logging into your account, hovering over the "my subscription" button in the top navigation and selecting “My Tee Subscription”. Please note that any changes must be made before the 8th of the month to receive the updated size for that month.
What does month-to-month commitment mean?
Month-to-month commitment means that you are signing up for a recurring monthly subscription. This is a good option for people who might want to try out the kits before agreeing to a longer commitment.
How can we help you?
Thanks for bringing your questions to us! Please note that we strive to respond to conversations within 48 hours on business days. All conversations are answered in the order in which they are received and editing or updating your conversation will automatically reset your wait time.
Are you already a member? Please sign in to your account before starting a conversation to ensure a speedy reply from our Customer Experience Team!
Meet your customer service team
Loves all things outdoors, live music, and the Tops!
Loves Kentucky, summer time, WKU and the Lake!
Loves all things fashion, music, and learning new things.
Loves shopping, all genres of music, and washi tape.
Loves thrifting, lipstick, and cats!
Passion for weather, sports, and dogs. Loves cooking and food TV.
Loves naps, cats, and the Cats - Go Big Blue!