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To cancel a subscription, you must start a conversation with us. To allow adequate time for us to process subscription orders, we ask that you please do not cancel between the 2nd and the 8th of the month. If you must cancel during this time, please see below for further details regarding cancellation fees.
If you have a month-to-month subscription and you request to cancel between the 2nd through the 8th of the month, there will be a $15 cancellation fee. After your subscription order has been charged on the 8th, you may then get in touch with us to cancel your subscription. For subscriptions with a six month or twelve month commitment, you will be charged 50% of your remaining commitment at the time of cancellation. Six month and twelve month subscriptions will not incur an additional $15 cancellation fee if they are cancelled after the 2nd of the month. Our customer service team is more than happy to answer any questions or concerns you may have regarding the above policies!
We accept Visa, Mastercard, American Express, Discover, JCB, and Diners Club cards. Debit cards that are backed by any of the above listed cards are accepted as well. You may change your billing information at any time by accessing your account preferences.
You credit/debit card will be billed on the 8th each month.
Monthly orders are created on the 5th of every month. Therefore, all shipping changes, including names and addresses, must be made before the 5th of every month. The TomKat Studio, LLC is not liable for any orders that are shipped to the wrong address because the shipping information was not updated before the 5th of the month. All information can be edited on your account preferences.
For all domestic orders, the subscriptions will ship for free. A $3 processing fee will be charged for each subscription order shipping outside of the United States. Shipping rates for items from the shop will vary by service type and weight/size of order. Refer to the checkout page for accurate shipping and handling amounts. Shop items will not be bundled with subscription orders.
TK Tee subscriptions begin shipping on the 18th of each month. If the 18th falls on a weekend or holiday, your tee will be shipped the next business day. You will also receive an email notification upon shipment each month.
Though we use a variety of shipping methods, our two primary methods of shipping are United States Postal Service and UPS. The shipping method used for each order will be determined by several factors including the weight/size of your package, the type of package, and the shipping destination. Please see our shipping page for further clarification.
Please review all items carefully before a purchase is made as all sales are final, including orders not yet shipped. All items in your cart are listed for review before purchase. In addition, completed orders are listed on your account under my orders & subscriptions. Please review those items, as these terms apply to duplicate items as well.
A one-time size exchange is offered for TK Tee Subscriptions. To exchange your tee, you may contact Customer Service here, and a return label will be sent to you. Once we receive your return, the size you wish to receive will be shipped to you, free of charge. All subsequent exchanges will incur a $10.00 processing fee.
Sure! You can upgrade your subscription to receive both designs on your “My Tee Subscription” page for an additional $19.00 a month + your base subscription. You can upgrade or cancel your upgrade whenever you’d like, however, please note that any changes made on your “My Tee Subscription” page after the 7th of the month will apply to the following month’s subscription. You can cancel your upgrade without any penalty.
Rush Order solely effects the processing and fulfillment of your order. Orders placed before noon EST on any business day Monday thru Friday with the Rush Order option selected will be processed for fulfillment that day. Any orders placed after noon EST on any business day Monday thru Friday with the Rush Order option selected will be processed for fulfillment the following business day. Please note that rush shipping does not change or speed up your estimated shipping delivery and if you wish to opt in for a quicker delivery option as well, you must select the shipping method you prefer. Faster shipping methods (Upgraded and Expedited) are available in addition to the typical Economy shipping method.
For a description of our shipping services please click here. Exclusions apply to rush order eligibility including but not limited to all cake stands or any other large or fragile items. If you have a question about your Rush Order or a potential Rush Order, please start a conversation with Customer Service.
Month-to-month commitment means that you are signing up for a recurring monthly subscription. This is a good option for people who might want to try out the kits before agreeing to a longer commitment.
Gift cards may be purchased and gifted for use toward shop products and subscriptions. Gift cards may be used to pay for your first month's subscription, however, you will be required to enter a valid debit/credit card for future, recurring monthly subscription charges. Gift cards are non-refundable.